Refund policy

Gigi & Mimi Mail is a subscription and prepaid gift mail service for children ages 4-7. Because each mailing is prepared and shipped specifically for your subscription, our refund and cancellation terms are different from a typical retail return policy.

Recurring Subscriptions (Monthly Adventure & Twice-Monthly Adventure)

You can pause or cancel your recurring subscription at any time from your account. Cancelling stops future billing and future shipments immediately. Because each envelope is custom-prepared and shipped promptly after each billing cycle, we are unable to offer refunds for envelopes that have already shipped.

Prepaid Gift & Annual Subscriptions (3-Month & 6-Month Gift Adventures, Annual Adventure plans)

These prepaid plans can be cancelled at any time. If you cancel before your term is complete, you will be refunded for the unused portion of your plan — you are only charged for the envelopes that have already shipped. To cancel or request a refund, please contact us.

Damaged or Missing Items

If your envelope arrives damaged or is missing an item, please contact us within 14 days of the delivery date and we will make it right with a replacement.

Address Changes

If you need to update a shipping address, please do so from your account or by contacting us before the next billing cycle. We are not able to redirect an envelope once it has shipped.

Questions about your subscription or a gift order? Contact us anytime — we're happy to help.